FAQs

At the left column of each page, you will find different categories like "Upper Torso", "Back and Abdomen" and "Joints". Each category contains a series of products that might interest you. To find a product quickly, just type a keyword into the search box at the upper left hand corner of every page. (Return to top)

How do I receive special offers from naturecreation.com?

Sign-up for our e-mail newsletter to be the first to hear about special offers, new products, sales, specials, events and more. The mailing list section is located on the right hand column. (Return to top)

my account

How can I unsubscribe from receiving Nature Creation e-mails?

Click on the “Safe Unsubscribe” link on the bottom part of your last mailer you received or send us an e-mail with “unsubscribe” in the subject to: sales@naturecreation.com. Please allow two business days for this request to take place. (Return to top)

unsubscribe

Please note that you will still be asked to provide your e-mail address when ordering online so that we may contact you with information about your order. (Return to top)

How can I learn more about Nature Creation?

More information about our company, concept and products can be found on our website in the “Information” section.

This section is located in the column on the left. (Return to top)

information

How can I become a Nature Creation retailer?

You can apply for wholesale account here. Once you will be approved and your account will be established you will be able to place wholesale orders on our website. (Return to top)

Can I open a Nature Creation Cart in my town mall?

Yes. Please contact our cart/RMU department at: (888) 250 20 10 Ext. 103 for more information. Premium locations are available. We will be happy to support you in any way we can and help you establish your successful business. (Return to top)

I am interested in selling your products overseas. Is this possible?

Yes. Please email your request directly to info@naturecreation.com or contact us at (888) 250 2010 Ext. 112. (Return to top)

Our Products

Do I have a product warranty?

Yes. A one year manufacturer warranty, from the date of purchase, is valid for all Nature Creation products purchase at naturecreation.com or bought from an authorized dealer only. The warranty covers product failure due to manufacture defects. All returns are subject to company inspection to determine whether the reason for the product failure is under warranty. (Return to top)

How can I search for products quickly at NatureCreation.com?

You can quickly find exactly what you're looking for by entering a description in the Key Word Search box at the upper left hand corner of every page. (Return to top)

Where can I find product information and instructions?

Product directions, specifications and reviews are located on each product page. (Return to top)

Product info

How long will the aroma last?

The aroma of a fresh herbal pack can last up to 2 years. While using our products, the aroma will gradually begin to fade. The longevity of the aroma depends on frequency of use and proper storage (in a Ziplock type bag in the freezer).

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I’m suffering from chronic illness (e.g. diabetes), can I use these products?

You must consult your physician before you use these products.

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I’m suffering from allergies, can I use these products?

For people who suffer from allergies we offer unscented products (filled only with wheat and flax-seed). For such products please contact our customer care at: 1 (8880 250 2010 or send an e-mail to: sales@naturecreation.com

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Order Information

How can I check the status of my order?

To check the status of your order, log-in to your account. In the “my account” section on the right column, enter your order # and click the arrow to track your order. If you do not remember your order # click on the “orders” link to view your order history. You can also call our Customer Care center at (888) 250-2010. (Return to top)

My account

When checking on the status of my order, I received an "In Process" message. What does that mean?

"In Process" means that your order is in the early stages of shipping. Changes to your order cannot be made during this time, but you can always call to make a return or exchange once your order has arrived. (Return to top)

How can I find out where my package is?

Once your order has been shipped, you will receive a shipment confirmation e-mail that confirms that your order has been shipped from our Distribution Center. This e-mail contains the tracking # and carrier information for your order. In addition, you can log into the carrier website and track your order. (Return to top)

My order has shipped but I still can't track it. How can I find out where it is?

Depending on the shipping carrier, tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation e-mail from us. If 48 hours have passed and you are still unable to track your order, please call our Customer Care Center at (888) 250-2010. (Return to top)

How do I use a coupon code online?

To use your coupon code towards an online purchase, enter the coupon code number on the shopping cart page and click on the apply arrow. (Return to top) Promo Code

How do I use a Gift Certificate online?

To use your Gift Certificate towards an online purchase, enter your Gift Certificate number on the shopping cart page and click on the apply arrow. Any unused Gift Certificate balance will remain on your Gift Certificate. (Return to top)

Gift Certificate

Why am I paying tax on shipping and handling?

State tax regulations require that we collect sales tax on shipping and handling where applicable. All sales taxes that are collected are paid to the state where the tax is collected and merchandise has been shipped. (Return to top)

How is sales tax determined?

The sales tax rate and collection of taxes are determined by the location where the merchandise is being shipped. (Return to top)

I am shipping my order outside of the U.S. Will I be charged additional duties and taxes?

Shipping outside the U.S: Your order may be subject to VAT, import duties and taxes, which are levied once your package reaches your country. Nature Creation ships your package DDU, "duties and taxes unpaid", and does not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If you do incur these additional charges, they must be rendered in order for your package to clear customs. For more information regarding your country's custom policies, please contact your local customs office. Unfortunately, we are not able to request for your order to be shipped by a specific carrier. Carriers are determined for each order by package weight and product shipping restrictions. (Return to top)

How do I calculate the shipping and handling for my order?

Shipping and handling charges are determined by the merchandise dollar amount of your order before any special offer deductions or sales tax calculation. To see our shipping and handling rates, please click here. (Return to top)

What forms of payment do you accept online?

We accept the following credit cards at naturecreation.com:

Nature Creation Gift Certificate
American Express
MasterCard
VISA

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Returns & Exchanges

What is your returns policy?

30 days money back guaranteed or exchange for all orders placed on our website - www.naturecreation.com. Original shipping and handling fees are not refundable. Offers are subject to adjustment due to returns, cancellations, and exchanges. Merchandise returned after 30 days may be exchanged or refunded in the form of a gift certificate.

Returns of wholesale orders (unused products only) after 30 days and within 90 days from date of purchase are subject to a 15% restocking fee.

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Can I return or exchange products I purchased in a store/mall cart to Nature Creation?

Exchange - You can exchange any products you purchase from our authorized distributors within 30 days of the date of purchase (copy of sales receipt required).

Returns/Refunds – All of our distributors are independent and have their own return/refund policy. If you would prefer to get a refund, you should check the return policy of the store you purchased from and contact them directly.

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How do I make a return or exchange?

Please call us at 1 (888) 250-2010 Ext. 101 to receive RMA # (Return Merchandise Authorization Number). RMA numbers are valid for 30 days. Please include a printable return/exchange form (available here) with your product and mail it to:

Nature Creation

Customer Care Department -RMA #

7420 Eton Ave.

Canoga Park, CA 91311

Packages that do not have an RMA # and return/exchange form will be rejected and will not be processed.

Please allow 30 days for us to receive and process your request. Upon receipt of your return, the product will be sent to our lab for inspection. Upon the inspection results, we will do one of the following:

1. Credit you for the returned items if you qualify for our 30 day money back guarantee policy.

2. Replace your product if you qualify for our one year manufacturer warranty policy.

3. Return the product to you if the product was abused, misused or if you are not covered by any of the policies above.

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How do I return a gift?

We will gladly send you a refund in the form of a gift certificate or product exchange. If you are exchanging for merchandise of higher value, payment for the remaining balance will be required. Call 1 (888) 250-2010 Ext. 101 to receive RMA # (Return Merchandise Authorization Number). Please include a printable return and exchange form (available here) with your product and mail it to:

Nature Creation

Customer Care Department -RMA #

7420 Eton Ave.

Canoga Park, CA 91311

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